LabScape Maintenance Service Agreements

AFMs

Maintenance Service Agreements

		No Coverage	Connect	Essential	访问	Complete
支持
1	Telephone support during regular business hours	✓	✓	✓	✓	✓
2	Remote desktop support	✓	✓	✓	✓	✓
3	Priority technical assistance (phone/e-mail)	-	✓	✓	✓	✓
4	Advanced merged reality support	-	✓	✓	✓	✓
Repairs
5	Prioritized service	-	✓	✓	✓	✓
6	Factory parts repair, including labor	-	5% discount	10% discount	Included	Included
7	访问to advanced replacement parts	-	✓	✓	✓	✓
8	Advance replacement parts/assemblies included	-	-	10% discount	Included	Included
9	On-site repair visit (including travel expenses)*	-	-	-	-	Included
10	One-time no-fault coverage (Transducer, Scanner, Sensor)	-	-	-	25% discount	Included
Maintenance
11	Bruker recommended annual maintenance visit	-	-	✓	✓	✓
12	Annual software updates	-	✓	✓	✓	✓
13	AFM probes discount**	-	5% discount	10% discount	15% discount	20% discount
14	Consumables discount	-	5% discount	5% discount	10% discount	10% discount
Training
15	Schduled on-line training videos & webinars basic content	-	✓	✓	✓	✓
16	On-line training videos & webinars premium content login	-	✓	✓	✓	✓
17	Remote user support and application review	-	✓	✓	✓	✓
18	在力量训练设施	-	5% discount	5% discount	One Seat	Two Seats
19	Training/Service visit discount	-	5% discount	10% discount	15% discount	25% discount

* Requirement for onsite visit determined by Bruker technical support engineer

**For a list of eligible probesclick here.